Below are some of are common questions about orders
Veloure – veloure.eu
These Terms and Conditions of Sale (“Terms”) govern access to and use of the website https://veloure.eu (“Website”), as well as the purchase of products offered through it (“Products”).
The Website is operated by:
Zappa Marco, sole proprietor, trading as Veloure
VAT Number: IT01307730869
Referred to as the “Seller”, “Veloure”, or “We”.
For the purposes of these Terms:
By placing an order, the Customer acknowledges having read, understood, and accepted these Terms.
These Terms regulate the offer, sale, and delivery of Products purchased on the Website, and outline the rights and obligations of both the Customer and the Seller.
Product details are provided on their respective pages. Minor variations in colors or appearance due to screen differences do not constitute a Product defect.
Customers may complete purchases:
Customers are responsible for ensuring their information is accurate and for safeguarding their login credentials.
Products available for purchase are those displayed on the Website at the time of the Customer’s visit, subject to stock availability.
If a Product becomes unavailable after an order is placed, the Customer will be notified and may choose between:
Veloure may update product availability or conditions of sale without affecting confirmed orders.
All prices are in Euro (€) and include VAT where applicable. Shipping costs or additional fees are shown separately at checkout.
Accepted payment methods may include:
Payment is charged upon order confirmation or according to the rules of the selected payment provider.
Products displayed on the Website constitute an invitation to treat, not a binding offer.
The Customer’s order submission constitutes a binding offer to purchase. The contract is concluded only when Veloure sends an order confirmation email.
Veloure may refuse orders that are incomplete, inaccurate, linked to past disputes, or appear suspicious.
Shipping methods, costs, and estimated delivery times appear during checkout and/or in the Customer Care section.
Delivery times are estimates only. Delays caused by couriers or external factors do not entitle the Customer to compensation.
Delivery is completed when the Product is available at the Customer’s specified address.
Upon delivery, Customers must check packaging integrity, number of parcels, and visible damage. Any issues must be reported to the courier with conditional acceptance and communicated to Veloure.
Consumers have the right to withdraw from the contract within 14 days of receiving the Products.
To exercise this right, Customers must send a written request including order number, items being returned, and contact details.
Products must be returned within 14 days of the withdrawal request to the address provided by Veloure.
For hygiene reasons, returns of lingerie or intimate apparel are accepted only if:
The right of withdrawal does not apply to:
Valid withdrawals entitle the Customer to a refund within 14 days. Refunds may be withheld until products are received or proof of shipment is provided.
Unless otherwise stated, return shipping costs are borne by the Customer.
If a Product is defective or not as described, Customers must notify Veloure as soon as the issue is discovered, providing order details and photographic evidence.
Depending on the situation, Customers may be entitled to repair, replacement, price reduction, or contract cancellation.
Except in cases of gross negligence or intent, Veloure is not liable for:
Veloure’s maximum liability shall not exceed the amount paid by the Customer for the relevant order.
The Veloure brand, logo, Website content, images, graphics, and layout are owned by Veloure or used under license. Unauthorized reproduction or commercial use is prohibited.
Customer data is processed in compliance with GDPR (EU Regulation 2016/679) and applicable laws.
Full details are available in the Website’s Privacy Policy and Cookie Policy.
These Terms are governed by Italian law, without prejudice to mandatory consumer protections.
For consumers, disputes shall be handled by the court of the Customer’s residence.
For professional Customers, the competent court is exclusively the Court of Enna.
Consumers may also use EU Online Dispute Resolution tools (ADR/ODR).
Veloure may update these Terms at any time. The version applicable to the Customer is the one published at the time of their order.
Email: legal@veloure.eu
PEC: marckdev@pec.it
Website: https://veloure.eu
Return address and legal correspondence address will be provided upon request or in the returns instructions.
